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Welcome to craftmaestros.com (Website). Craft Maestros and/or its affiliates provide website features and other products and services to you when you visit or shop at craftmaestros.com, use Craft Maestros products or services, or use software provided by Craft Maestros in connection with any of the foregoing. Craft Maestros provides the Services subject to the following conditions. This user agreement (Terms and Conditions or T&C or Terms or Agreement) is between you (you or End User or your or Buyer or Customer or Registered User) and Ammara Craft Maestros Pvt. Ltd. (Company or us or we or Craftmaestros.com or Craft Maestros). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures .Not withstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.
The domain name craftmaestros.com is registered in the name of Ammara Craft Maestros Private Limited, a Company registered under Companies Act 1956.
Right to changes
Craft Maestros reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.
When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
Intellectual property rights
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Craft Maestros owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patent able or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Craft Maestros without obtaining authorization from it.
User shall not upload post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. Craft Maestros does not have any express burden or responsibility to provide the Users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Site, User warrants that the owner of such material has expressly granted Craft Maestros the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other end user to access, view, store or reproduce the material for that end users personal use. User hereby grants Craft Maestros, the right to edit, copy, publish and distribute any material made available on the Site by the User. The foregoing provisions of Section 25 apply equally to and are for the benefit of Craft Maestros, its subsidiaries, affiliates, associates, partners, suppliers and its third party content providers and licencors and each shall have the right to assert and enforce such provisions directly or on its own behalf.
The Site contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of Craft Maestros protected by copyright as a collective work under the applicable copyright laws. Craft Maestros owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Users may download / print / save copyrighted material for the Users personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, re-transmission, publication or commercial exploitation of downloaded material without the express permission of Craft Maestros and the copyright owner is permitted.
If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with Craft Maestros shall not be deemed to be in the public domain but rather the exclusive property of Craft Maestros, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of Craft Maestros, unless otherwise stated.
Intellectual property rights complaints
Craft Maestros respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes any Intellectual Property Right infringement, please address a complaint to the Customer Care by way of an email as provided herein below.
User Responsibility and registration obligations
If you use the Website as Registered User, you agree that you are competent to contract within the meaning of the Indian Contract Act, 1872. Craft Maestros reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to its notice or if it is discovered that you are under the age of 18 years. You are solely responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter-alia, to provide true, accurate, current and complete information about yourself as prompted by Website registration form or provided by You as a Visitor or user of a third party site through which You access the Website. If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, Craft Maestros has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.
You undertake not to host, display, upload, modify, publish, transmit, update or share any information that is contained on the website that:
belongs to another person and to which you do not have any right to; is grossly harmful, harassing, blasphemous; defamatory, obscene, pornographic, pedophilia, libelous, invasive of another`s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; harm minors in any way; infringes any patent, trademark, copyright or other proprietary rights; violates any law for the time being in force; deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonate another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation or community.
That in case it is found that you are in violation of these express conditions, you shall be solely responsible and shall face all legal consequences of the same by yourself and that Craft Maestros shall in no manner be held responsible for the same
The price of our merchandise as mentioned on craftmaestros.com is the Maximum Retail Price (MRP) including taxes for the said product at that time. Such MRP shall also mention the taxes applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. Craft Maestros reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge Delivery Charges which may include postal charges/ shipment charges etc. that may be applicable for your delivery destination.
Gift card Credit note policy
- Gift Cards bought on our website will be sent via email. Physical copy of Gift Cards bought online will not be sent separately.
- Gift Cards bought on our website can be redeemed on the website
- Gift Cards cannot be used towards buying additional Gift Cards and cannot be redeemed for cash or store credit.
- Gift Cards can only be redeemed in the same currency in which they are bought (e.g.You can only redeem USD or GBP Gift Card when shipping outside India and INR Gift Card when shipping within India).
- In case of order value exceeding the Gift Card amount, the outstanding balance must be paid by Debit Card/Credit Card/Net Banking or other payment mechanisms available on site for that transaction.
- For one online order, multiple Gift Cards and Credit Notes CANNOT be applied or used in combination with each other.
- To redeem a Credit Note against an online order(s), the customer, in whose name and email address the credit note has been issued,must sign into the account associated with her/him.
- CRAFT MAESTROS shall not be held responsible for any Gift Card being lost or stolen or redeemed without owners permission.
- Gift Card Credit Note Policies are subject to change at any time without prior notice.
- By changing the country, you will be charged according to the price list associated with that country and NOT by any conversion rate.
- Due to import/trade restrictions, certain products might not be available for delivery in your chosen country.
Order cancellation by Craft Maestros
Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. Craft Maestros reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verification's or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by Craft Maestros.
Shipping processing fee
Our shipping and processing charges are intended to compensate Craft Maestros for the cost of processing your order, handling and packing the products you purchase and delivering them to you. For further information please refer to our Shipping Payment Policy.
While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your Bank/s; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.
All payments made against the purchases/services on craftmaestros.com by you shall be as against the MRP and other charges displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Craft Maestros. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This may be done so as to ensure a safe and a fool proof online shopping environment to our users.
Craft Maestros may employ third party facility providers, for Payments on the Website. Such payments can be made through the electronic or through Cash on delivery transactions, as may be permitted by Craft Maestros which shall be at its sole discretion. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.
Craft Maestros endeavors but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Craft Maestros fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Craft Maestros may at its discretion to charge you for additional shipping cost.
Loss in transit
Craft Maestros endeavors to provide seamless customer experience.But in certain cases like goods lost in transit, Craft Maestros will try to recover the goods and get them delivered to you as soon as possible or will work on other alternatives on case to case basis. This might impact the delivery of the product and/or its timelines.
Craft Maestros shall make all endeavors to deliver defect free products to the purchasers. Craft Maestros does not take title to any rejected items purchased by the user unless the item is received by Craft Maestros. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Craft Maestros within 24 hours of its receipt. Any communication received after 24 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
Craft Maestros holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns Exchanges Policy.
Products displayed on Craft Maestros attempts to be as accurate as possible. However, Craft Maestros does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Craft Maestros is not as described, your sole remedy is to contact Craft Maestros within 24 hours of receipt and Craft Maestros reserves the right to provide a solution as per its discretion. Craft Maestros is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.
Products displayed/ sold on the Craft Maestros website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.
Product Pricing Disclaimer
The prices displayed on our website may differ from prices that are available in other mediums or channels. Further the prices displayed in our catalogs are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.
From time to time there may be information on our Website or in our catalog that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Craft Maestros reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
All information, content, materials, products (including software) and other services included on or otherwise made available to you by Craft Maestros are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. Craft Maestros makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through Craft Maestros, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.
Craft Maestros does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.
We will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that Craft Maestros shall not be liable for any damages of any kind related to your use of this Website.
Though Craft Maestros shall make all endeavor to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.
All the Products sold on Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website is not restricted in your territory. Craft Maestros shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website. Craft Maestros will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
You agree to indemnify and shall not hold Craft Maestros (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, suppliers, associates and employees) for any claim or demand, including but not limited to reasonable attorneys fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.
Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.
We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforce ability of any remaining condition.
terms or conditions of the Agreement shall not be a waiver by Craft Maestros of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.
Failure on the part of Craft Maestros to perform any of its obligations and the non furnishing of the Service), shall not entitle you to raise any claim against Ceaft Maestros or be a breach here under to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfillment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of Craft Maestros that directly or indirectly hinders or prevents Craft Maestros from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds on your side shall not in any event constitute or be considered an event of Force Majeure.
Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.
Any grievances you have by way of use of the website cab be addressed to the Customer Care by way of email to email@example.com
The Customer Care shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.
These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.