RETURNS & EXCHANGES

Craft Maestros endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. In order to maintain fairness to our master artisans as a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn't match the item in the order confirmation) or has a genuine quality/ manufacturing defect then we are open to extending full refund or re-fulfilling your order.

The product should be return in original packing without any damage or any kind of tampering, should be well packed to avoid any damage in transit.

GENERAL

To return or exchange a product or report a damage in transit, please get in touch with our Customer Care strictly within 24 hours of delivery:

  • by telephone at +91 124 4307447 between 10.00AM to 6.00 PM IST Mon- Friday
  • by email at care@craftmaestros.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.

Our customer care team will look into the issue and revert back within 48 working hours.

EXCHANGE & REFUND POLICY

Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

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